Casey Newton

@CaseyNewton ↗

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Last Checked June 8, 2022

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Mon May 23 17:15:26 +0000 2022

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Casey Newton @CaseyNewton

Most people have no interactions with these companies outside of an automated response telling them that they’re screwed. That generates lots of hostility, which is currently being channeled into regulations around the world — PolitiTweet.org

Posted May 23, 2022

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Casey Newton @CaseyNewton

I’m convinced tech companies would be more popular if they invested real money on basic customer service functions, starting with account retrieval. Good @KirstenGrind piece —> https://t.co/dCyGLD8hVn — PolitiTweet.org

Posted May 23, 2022

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Casey Newton @CaseyNewton

@minitoar that’s the whole thing — they’re facing massive regulations around the world because those needy customers turned out to be a political constituency. it’s extremely expensive for them to ignore — PolitiTweet.org

Posted May 23, 2022