{"id": 921862992655994880, "lang": "en", "text": "Social Media Team agent Nicole @ATT solved my problem. She was remarkably knowledgeable and equally pleasant. An absolutely perfect help.", "urls": [], "user": {"id": 78523300}, "id_str": "921862992655994880", "source": "<a href=\"http://twitter.com/download/iphone\" rel=\"nofollow\">Twitter for iPhone</a>", "deleted": false, "hashtags": [], "retrieved": "2018-05-16--06-05-21", "created_at": "Sat Oct 21 22:17:19 +0000 2017", "retweet_count": 224, "user_mentions": [{"id": 14620190, "name": "AT&T", "screen_name": "ATT"}], "favorite_count": 1669, "legacy_imported": true}