{"id": 691677247292321792, "lang": "en", "text": "@illrathbun Ok please submit your grievance at https://t.co/W6WxVSWgsX or send Bob an e-mail. You will be contacted after submitting.", "urls": [{"url": "https://t.co/W6WxVSWgsX", "expanded_url": "https://iris.custhelp.com/"}], "user": {"id": 78408666}, "id_str": "691677247292321792", "source": "<a href=\"http://sproutsocial.com\" rel=\"nofollow\">Sprout Social</a>", "deleted": false, "hashtags": [], "retrieved": "2016-12-29--05-58-34", "created_at": "Mon Jan 25 17:41:21 +0000 2016", "user_mentions": [{"id": 4831268921, "name": "billrathbun.", "screen_name": "illrathbun"}], "legacy_imported": true, "in_reply_to_user_id": 4831268921, "in_reply_to_status_id": 691653605611286528, "in_reply_to_screen_name": "illrathbun"}