{"id": 1021846572785655808, "lang": "en", "text": "@massaman747 Hi, there. We know people are incredibly frustrated with our service lately. We hear you - that's why\u2026 https://t.co/k0ypwDPrjl", "urls": [{"url": "https://t.co/k0ypwDPrjl", "expanded_url": "https://twitter.com/i/web/status/1021846572785655808"}], "user": {"id": 66379182}, "id_str": "1021846572785655808", "source": "<a href=\"http://www.conversocial.com\" rel=\"nofollow\">Conversocial</a>", "deleted": false, "hashtags": [], "retrieved": "2018-07-27--14-48-55", "truncated": true, "created_at": "Tue Jul 24 19:56:22 +0000 2018", "user_mentions": [{"id": 2234050040, "name": "Carpe Diem", "screen_name": "massaman747"}], "legacy_imported": true, "in_reply_to_user_id": 2234050040, "in_reply_to_status_id": 1021844910633377792, "in_reply_to_screen_name": "massaman747"}