{"id": 928007258004475904, "lang": "en", "text": "Hi @TfL having problems with your website and the plan a journey section. Isn\u2019t working on laptop or phone. Can you look into it please? Thx", "urls": [], "user": {"id": 2616215901}, "id_str": "928007258004475904", "source": "<a href=\"http://twitter.com/download/iphone\" rel=\"nofollow\">Twitter for iPhone</a>", "deleted": false, "hashtags": [], "retrieved": "2018-11-11--06-30-57", "created_at": "Tue Nov 07 21:12:26 +0000 2017", "user_mentions": [{"id": 47319664, "name": "Transport for London", "screen_name": "TfL"}], "legacy_imported": true}