Taylor Lorenz @TaylorLorenz
As a former call center customer service rep, this is so crucial 👇. There’s nothing worse than putting the customer through a bad experience by forcing them to sit on hold, it only primes ppl to be angry and scream at u when u do get to them — PolitiTweet.org
Mike Masnick @mmasnick
These days if you're a big giant company with a phone center customer support team it should be criminal to (1) not… https://t.co/3f4WtbjmZ5
