{"id": 420263211628118016, "lang": "en", "text": "@jetblue says their call center has 25min+ hold times for rebooking right now. Want a refund? Use their webform http://t.co/VJ7PQGlTKB", "urls": [{"url": "http://t.co/VJ7PQGlTKB", "expanded_url": "http://bit.ly/JB_ContactUs"}], "user": {"id": 16100312}, "id_str": "420263211628118016", "source": "<a href=\"http://twitter.com\" rel=\"nofollow\">Twitter Web Client</a>", "deleted": false, "hashtags": [], "retrieved": "2018-05-08--18-34-33", "created_at": "Mon Jan 06 18:38:52 +0000 2014", "user_mentions": [{"id": 6449282, "name": "JetBlue Airways", "screen_name": "JetBlue"}], "legacy_imported": true, "in_reply_to_user_id": 6449282, "in_reply_to_screen_name": "JetBlue"}