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I have always had excellent customer service with Apple.  Can you go up the chain?", "user": {"id": 56018240, "url": null, "lang": null, "name": "Cindy AZ Girl\ud83d\udc90", "id_str": "56018240", "entities": {"description": {"urls": []}}, "location": "Phoenix, AZ", "verified": false, "following": false, "protected": false, "time_zone": null, "created_at": "Sun Jul 12 04:33:57 +0000 2009", "utc_offset": null, "description": "I am an independent and NEVERTRUMP! #FBR #Bidenhasmyvote", "geo_enabled": true, "screen_name": "SashaBelleSun", "listed_count": 27, "friends_count": 4361, "is_translator": false, "notifications": false, "statuses_count": 40477, "default_profile": false, "followers_count": 3704, "translator_type": "none", "favourites_count": 57720, "profile_image_url": "http://pbs.twimg.com/profile_images/1204114550087249921/ql2meThP_normal.jpg", "profile_banner_url": "https://pbs.twimg.com/profile_banners/56018240/1459440182", "profile_link_color": "B26D5E", "profile_text_color": "F73C4F", "follow_request_sent": false, "contributors_enabled": false, "has_extended_profile": true, "default_profile_image": false, "is_translation_enabled": false, "profile_background_tile": true, "profile_image_url_https": "https://pbs.twimg.com/profile_images/1204114550087249921/ql2meThP_normal.jpg", "profile_background_color": "3B251A", "profile_sidebar_fill_color": "94997B", "profile_background_image_url": "http://abs.twimg.com/images/themes/theme1/bg.png", "profile_sidebar_border_color": "D3C15D", "profile_use_background_image": true, "profile_background_image_url_https": "https://abs.twimg.com/images/themes/theme1/bg.png"}, "place": null, "id_str": "1329842036229382144", "source": "<a href=\"http://twitter.com/download/iphone\" rel=\"nofollow\">Twitter for iPhone</a>", "entities": {"urls": [], "symbols": [], "hashtags": [], "user_mentions": [{"id": 16031927, "name": "Greta Van Susteren", "id_str": "16031927", "indices": [0, 6], "screen_name": "greta"}, {"id": 3309375033, "name": "Apple Support", "id_str": "3309375033", "indices": [7, 20], "screen_name": "AppleSupport"}]}, "favorited": false, "retweeted": false, "truncated": false, "created_at": "Fri Nov 20 17:40:23 +0000 2020", "coordinates": null, "contributors": null, "retweet_count": 0, "favorite_count": 0, "is_quote_status": false, "in_reply_to_user_id": 16031927, "in_reply_to_status_id": 1329841057736122371, "in_reply_to_screen_name": "greta", "in_reply_to_user_id_str": "16031927", "in_reply_to_status_id_str": "1329841057736122371"}, "retweet_count": 1, "favorite_count": 5, "is_quote_status": true, "quoted_status_id": 1329842036229382144, "possibly_sensitive": false, "in_reply_to_user_id": null, "quoted_status_id_str": "1329842036229382144", "in_reply_to_status_id": null, "in_reply_to_screen_name": null, "in_reply_to_user_id_str": null, "in_reply_to_status_id_str": null}