{"id": 596006189877436417, "lang": "en", "text": "Product reviews fail to scrutinize the quality of a company's customer service. @bxchen on why Samsung's is terrible: http://t.co/kEqjqU7PWF", "urls": [{"url": "http://t.co/kEqjqU7PWF", "expanded_url": "http://www.nytimes.com/2015/05/07/technology/personaltech/relying-on-product-reviews-knowing-how-a-company-treats-its-customers-is-just-as-valuable.html"}], "user": {"id": 1586501}, "id_str": "596006189877436417", "source": "<a href=\"http://twitter.com/download/iphone\" rel=\"nofollow\">Twitter for iPhone</a>", "deleted": true, "hashtags": [], "retrieved": "2018-06-04--06-57-36", "created_at": "Wed May 06 17:38:43 +0000 2015", "retweet_count": 21, "user_mentions": [{"id": 14366976, "name": "Brian X. Chen", "screen_name": "bxchen"}], "favorite_count": 19, "legacy_imported": true}