
MIT Technology Review @techreview
[SPONSORED] Leaders expect CX work to require a more specialized skill set in the next 1 - 2 years, including data and analytics, customer journey optimization, deep product knowledge, and emotional intelligence. Download the report: https://t.co/GkN8uSLY5s. (With @Genesys) https://t.co/NRPwhgNe4x — PolitiTweet.org