{"id": 1029763126479085574, "lang": "en", "text": "\ud83d\udcf1\u00a0We\u2019ve unplugged our IVR. No more yelling \u201crepresentative\u201d or hitting random numbers to reach a real person. IVR w\u2026 https://t.co/DWSm2XorRi", "urls": [{"url": "https://t.co/DWSm2XorRi", "expanded_url": "https://twitter.com/i/web/status/1029763126479085574"}], "user": {"id": 1394399438}, "id_str": "1029763126479085574", "source": "<a href=\"http://twitter.com\" rel=\"nofollow\">Twitter Web Client</a>", "deleted": false, "hashtags": [], "retrieved": "2018-10-11--13-20-37", "truncated": true, "created_at": "Wed Aug 15 16:13:56 +0000 2018", "retweet_count": 25, "user_mentions": [], "favorite_count": 139, "legacy_imported": true, "in_reply_to_user_id": 1394399438, "in_reply_to_status_id": 1029763124986036224, "in_reply_to_screen_name": "JohnLegere"}