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I spent hours at a time being passed around to different people who would have to read over all the notes from previous calls and", "display_text_range": [0, 279]}, "favorite_count": 2115, "is_quote_status": false, "in_reply_to_user_id": null, "in_reply_to_status_id": null, "in_reply_to_screen_name": null, "in_reply_to_user_id_str": null, "in_reply_to_status_id_str": null}, "retweet_count": 0, "extended_tweet": {"entities": {"urls": [], "symbols": [], "hashtags": [], "user_mentions": []}, "full_text": "Update: I contacted my benefits department at work and they helped me get this resolved. They admitted it was and the specialty pharmacy lied and said I contacted the wrong department. 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